Support
We're here to help! If you have any questions, issues, or feedback about Replex, please don't hesitate to reach out to us.
Contact Us
You can reach us through the following channels:
Email Support
For general inquiries, technical support, or feature requests, please email us:
Support Form
Alternatively, you can use the form below to send us a message. We typically respond within 24-48 hours.
Subscription Support
Need help with your subscription? Here's how to manage your Replex subscription:
Managing Your Subscription
All subscriptions are managed through your Apple App Store account. To view or manage your subscription:
- Open Settings on your iPhone
- Tap on your name at the top
- Tap "Subscriptions"
- Find "Replex" in your list of subscriptions
- Tap to view details, change plan, or cancel
Cancelling Your Subscription
You can cancel your subscription at any time through your App Store account settings. Cancellation takes effect at the end of your current billing period, so you'll continue to have access until then.
Note: If you cancel during the free trial period, you won't be charged.
Billing Questions
For billing inquiries, payment issues, or refund requests, please contact Apple Support directly, as all payments are processed through the App Store. You can also contact us if you have questions about subscription features or need assistance.
Trial Period Questions
New users receive a 7-day free trial with full access to all features. A payment method (credit card) is required to start the trial, as required by Apple's App Store policies. The trial automatically converts to a paid subscription unless cancelled before it ends. You can cancel the trial at any time through your App Store account settings without being charged - if you cancel during the trial, your subscription won't start.
Common Support Topics
Before contacting support, you might find answers to common questions in our FAQ section:
Bug Reports
If you've encountered a bug or issue with the app, please include the following information in your report:
- Device model and iOS version
- App version (found in Settings)
- Steps to reproduce the issue
- Screenshots or screen recordings (if applicable)
- Any error messages you've seen
Feature Requests
We love hearing your ideas! If you have a feature request, please describe:
- The feature you'd like to see
- How it would improve your experience
- Any specific use cases or scenarios
While we can't implement every request, we carefully consider all feedback and prioritize features that will benefit the most users.
Response Time
We aim to respond to all support inquiries within 24-48 hours during business days. For urgent issues, please mark your email as urgent or use the subject line "URGENT" to help us prioritize your request.
App Store Reviews
If you're enjoying Replex, we'd greatly appreciate a review on the App Store! Your feedback helps us improve and helps other users discover the app. If you've had a negative experience, please contact us directly first so we can help resolve any issues.